Privacy policy
Effective Date: 19 September 2025
Cosyhomes Windows (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website https://cosyhomeswindows.com
Data we may collect
We may collect the following personal data:
Information you provide: Name, email address, phone number, or other details when you contact us, request a quote, or complete forms.
Comments and feedback: Information you leave on our website, including reviews or survey responses.
Media: Files or images you upload for enquiries or project submissions.
Technical data: IP address, browser type, device, pages visited, and time spent on the site.
Cookies: Small files stored on your device to improve website functionality and user experience.
How we use your data
We use your data to:
• Respond to enquiries and provide services or quotes.
• Personalise and improve your experience on our website.
• Monitor website usage and performance.
• Prevent fraud, spam, or other malicious activity.
• Comply with legal obligations.
Legal Basis for Processing (UK GDPR)
We process your personal data under these legal bases:
Consent: Where you have agreed to provide your data.
Contract: To deliver services, quotes, or respond to enquiries.
Legal obligation: To comply with applicable laws.
Legitimate interests: To operate and improve our business, protect against fraud, and maintain website security.
Cookies
Our website uses cookies to:
• Remember your preferences.
• Analyse site traffic and usage patterns.
• Enable certain website features.
You can manage or disable cookies through your browser. Some site features may not function properly if cookies are disabled.
Third-party services
We may share data with trusted third parties, such as:
Analytics providers to monitor website performance.
Hosting providers to ensure the website operates smoothly.
Third-party tools such as embedded forms or maps.
We ensure all third parties comply with UK GDPR.
Data retention
We retain your personal data only as long as necessary:
Quotes and enquiries: Retained for 3 years unless you request deletion.
Comments and reviews: Retained indefinitely unless you delete them.
Other personal data: Retained only as required for business or legal obligations.
Your rights
You have the right to:
• Access and request a copy of your personal data.
• Correct inaccuracies in your data.
• Request deletion of your data.
• Object to or restrict processing.
• Withdraw consent at any time.
• Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise your rights, contact: info@cosyhomeswindows.com
Security
We implement technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
Changes to this policy
We may update this policy periodically. Updates will be posted on this page with the revised date.
Have a question?
If you have questions about this privacy policy or your personal data feel free to reach out to us.